‘. . . staff here are just dropped in the deep end’: The Impact of Roles on Communication and Supervisor Support in Youth Custody

Staff experience in youth custody are often categorised by strains, which affected communication and support. This research explores the association between staff roles, within a Secure Training Centre England, levels of It enhances our understanding challenges faced members working with young people custodial settings how support dictated roles. Through questionnaires ( N = 74) interviews 15) staff, statistically significant relationship role was identified. triangulation, this article illustrates effectiveness job demands–resources model experiences supervisory custody. has wide-ranging implications providing sociologists an effective for satisfaction stress policy-makers organisations delivering services required to reduce turnover.